Help:Reset password

<languages/> Template:PD Help Page <translate> You may need to reset your wiki password.</translate> <translate> To do this, we have provided a basic guide below, which covers common questions related to password resets.</translate>

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When should I reset my password?

There are different circumstances under which you may reset your password, including:

• You have forgotten your password.</translate>

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• Somebody may know your password.</translate>

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• You want to create a stronger password.

How do I make sure that I can reset my password?

</translate> <translate> To enable password resets, you must associate an email address with your account.</translate> <translate> There are two ways to do this:</translate>

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• When you create your account, you can provide an email address on <tvar|1>Special:CreateAccount</>.</translate>

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• After creating an account, you can associate an email address to your account on <tvar|1>Special:Preferences</>.</translate> <translate> You can navigate to the "<tvar|1>Template:Int</>" tab, where you will see an “<tvar|2>Template:Int</>” section.</translate> <translate> You can enter your email address in this section.</translate>

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Do I need to confirm my email address to enable password resets?

</translate> <translate> No, you do not need to confirm your email address in order to generate password reset emails.</translate> <translate> However, it is highly recommended that you confirm your email address.</translate> <translate> This way, you can ensure emails are sent to the correct address, and you can set up email preferences for your account.</translate>

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How do I reset my password?

1. Go to <tvar|1>Special:PasswordReset</> on the wiki of your choice.</translate>

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1. Enter either your username and email address (or both).</translate>
   1. <span class="citation wikicite" id="endnote_<translate> If you have enabled Enhanced Password Reset (see information in section 8), you will always need to enter both username and email address.</translate>">^ 

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1. Check your email for a password reset email.</translate>

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1. Follow the instructions in the email to complete the process.

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<span class="citation wikicite" id="endnote_<translate> For more technical password reset processes, visit the [[<tvar|1>Special:MyLanguage/Manual:Resetting passwords#Use%20Special:UserLogin</>|Resetting Passwords]] page.</translate>">[[#ref_<translate> For more technical password reset processes, visit the [[<tvar|1>Special:MyLanguage/Manual:Resetting passwords#Use%20Special:UserLogin</>|Resetting Passwords]] page.</translate>|^]] 

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How do I reset passwords for multiple usernames at once?

</translate> <translate> If you have multiple usernames associated with one email address, you can generate password reset requests for all usernames at once.</translate> <translate> To do this, simply enter the email address only in <tvar|1>Special:PasswordReset</>.</translate> <translate> You will then receive separate emails for all usernames associated with the account.</translate> <translate> Note that this will not work with accounts that have EPR enabled, as they require both the username and email address to generate the password reset email.</translate>

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How do I reset the password for one account, if I have multiple usernames attached to the associated email address?

</translate> <translate> If you want to reset one account password, but you have multiple usernames attached to the same email address, you should only enter the username in <tvar|1>Special:PasswordReset</>.</translate> <translate> Note that this will not work with accounts that have EPR enabled, as they require both the username and email address to generate the password reset email.</translate>

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Can people actually reset my password on <tvar|1>Special:PasswordReset</>?

</translate> <translate> No, they can only trigger an email via <tvar|1>Special:PasswordReset</>.</translate> <translate> Somebody would need to have access to your email account to complete the password reset process.</translate>

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I’m getting password reset emails that I didn’t request. How do I prevent this from happening?

</translate> <translate> You can prevent unsolicited password reset emails by enabling [[<tvar|1>m:Special:MyLanguage/Community_Tech/Password_Reset_Update</>|Enhanced Password Reset (EPR)]].</translate> <translate> This is a feature that requires users to provide both a username and email address on <tvar|1>Special:PasswordReset</>.</translate> <translate> If both are provided, a password reset email will be sent.</translate> <translate> If both are not provided, the password reset email will not be sent.</translate>

<translate> This feature was developed by the [[<tvar|1>m:Special:MyLanguage/Community_Tech</>|Community Tech]] team, in response to [[<tvar|2>m:Special:MyLanguage/Community_Wishlist_Survey_2019/Anti-harassment/Add_an_option_to_require_email_address_and_username_to_reset_password</>|#3 wish]] in the [[<tvar|3>m:Special:MyLanguage/Community_Wishlist_Survey_2019/Results</>|2019 Wishlist Survey]].</translate> <translate> (EPR) enhances privacy because Wikimedia users may know your username (but not your email address).</translate> <translate> Meanwhile, some people may know your email address (but not your username).</translate> <translate> Consequently, spammers and trolls are less likely to generate unwanted password reset emails, if you enable this feature.</translate>

<translate> To enable the feature, go to the “<tvar|1>Template:Int</>” section in “<tvar|2>Template:Int</>” You can click on the checkbox that states, “<tvar|3>Template:Int</>”.</translate> <translate> Once you click the checkbox and save, the preference is enabled.</translate>

<translate> Once you enable this preference, users will not be informed that both the username and email addresses are required on <tvar|1>Special:PasswordReset</> (for security reasons).</translate> <translate> For this reason, you must remember to enter both your username and email address on <tvar|1>Special:PasswordReset</>. </translate>

<span class="citation wikicite" id="endnote_<translate> Enhanced Password Reset is not a global preference by default.</translate> <translate> It is enabled per wiki.</translate> <translate> However, you can make it global in your [[<tvar|1>Special:MyLanguage/Help:Extension:GlobalPreferences</>|global preferences]].</translate>">[[#ref_<translate> Enhanced Password Reset is not a global preference by default.</translate> <translate> It is enabled per wiki.</translate> <translate> However, you can make it global in your [[<tvar|1>Special:MyLanguage/Help:Extension:GlobalPreferences</>|global preferences]].</translate>|^]] 

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I requested a password reset. Why didn’t I receive an email?

You may have not received a password reset email for many reasons, including:

• You did not add an email address to your account.</translate> <translate> If this is the case, see instructions in Section 2 for how to associate an email address with an account.</translate>

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• You misspelled the username or email address associated with the account.</translate> <translate> If this is the case, we recommend that you try requesting a password reset again via <tvar|1>Special:PasswordReset</>.</translate>

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• You only entered a username or email address (i.e., not both), and the Enhanced Password Reset feature was enabled.</translate> <translate> If this is the case, we recommend that you try requesting a password reset again, with both your username and email address.</translate>

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• The email was sent to Spam or another folder that you have not yet checked.</translate>

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• You requested too many password resets in a short period of time, which exceeded the password reset request limit.</translate> <translate> If this is the case, we recommend that you wait for a bit and then try again later.</translate>

[[Category:Help{{#translation:}}|Reset password]] [[Category:Project help{{#translation:}}]]